We will endeavour to despatch goods within 2-4 days of us receiving your order. However, all products are subject to availability so please allow 28 days for delivery. If an item that you have ordered is out of stock we will contact you to discuss your options and will then either place the item on back order for you or replace it with a similar item agreed with you. If your backordered item is not in stock after 28 days we will contact you with the option to cancel the item if you would rather not wait.
All items with a value under £500.00 will be sent by Royal Mail.
All orders with a value of over £50.00 will be sent by Royal Mail for free.
All orders with a value of over £500.00 will be sent by our couriers UPS for free.
IMPORTANT: BECAUSE OF THE NATURE OF OUR PRODUCTS WE ASK THAT FOR HYGIENE REASONS YOU TAKE REASONABLE CARE OF THE GOODS AND FIRST INSPECT ITEMS WITHOUT BREAKING THE SECURITY SEAL. WE WILL PACKAGE ALL BODY JEWELLERY IN A CLEAR BAG WITH A SECURITY STICKER OVER THE OPENING. THIS WILL THEN BE ATTACHED TO ONE OF OUR CARDS. WE CANNOT ACCEPT RETURNS FOR NON-FAULTY ITEMS UNLESS THEY ARE RETURNED TO US UNUSED, UNDAMAGED AND IN THEIR ORIGINAL PACKAGING. IF THE ITEM IS DETACHED FROM OUR CARD OR WE BELIEVE THE SECURITY STICKER OR BAG HAS IN ANY WAY BEEN BROKEN OR TAMPERED WITH WE WILL CONSIDER THE ITEM TO HAVE BEEN USED AND RETURN IT TO YOU AT YOUR EXPENSE.
All returns must be authorised by either phone, letter or e-mail and a returns number obtained PRIOR to you returning the goods. Any items returned without a clearly stated return number cannot be accepted.
All items are your responsibility whilst in your possession. We therefore strongly advise you to send any returns in adequate protective packaging to avoid damage in transit and by registered post with adequate insurance. We will not be held responsible and will be unable to offer any refunds or exchanges for any items lost or damaged in transit on their return journey from you to us.
In the unlikely event of any defects we offer a full refund on receipt of any faulty goods providing we are informed and a return number is given to you within seven days of you receiving your goods and the goods are returned within 21 days of you receiving your item. All costs including the postage costs of returning the item by registered post will be refunded. We cannot, however, refund extra charges for courier, express or overnight services.
You may return an item for any reason providing we are informed and a return number is given to you within seven days of you receiving your goods and the goods are returned within 21 days of you receiving your item. We will then either exchange or refund your item as agreed with you. We cannot refund the postage costs of returning the item unless the item is faulty. We can only accept a non-faulty return if the item is returned unused, undamaged and in it's original packaging as stated above.